Pledge of Performance

All trusted choice agencies commit to a Pledge of Performance to there customers. The Pledge:

Trusted choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.

As a trusted choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:

• Work with you to identify the insurance and financial services that are right for you, for family or your business, and use our access to multiple companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution of your claim.
• Help solve problems related to your coverage or account.
• Explain the coverage's and options available to you through our agency, at your request.
• Return you phone calls and e-mails promptly and respond to your request In a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, internet account access, e-mail and call center services.
• Use our experience and multiple company relationships to customize your coverage as needed.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.

We pledge this to you, our clients, and ask that you let us know if we fail to meet out commitment, so we may take corrective action.